How soon after I open the package should I use the Masque?
It is best to use the product with in 15 minutes of opening the package.
Which side of the Masque do I put on my face?
Both sides of the Masque are the same.
Which side of the Masque do I put on my face?
Both sides of the Masque are the same.
What if the Masque is too big for my face?
The edges of the Masque can be trimmed to fit your face without affecting the product.
What if the product gets into my eyes?
Simply rinse your eyes with cool running water for a few minutes.
Can I use the Masque if I have an acne breakout?
It is best to avoid using the Masque during an acne breakout.
Do I rinse my face after I take off the Masque?
Do not rinse your face, apply Regenerating Moisturizer directly over treated area to lock in the collagen and nutrients.
How long should I leave the Masque on my face?
30 to 60 minutes is ideal treatment time, the saturation is minimal after 60 minutes.
Do I have to be in an inclined position or can I sit and watch TV?
While it is best to be inclined to experience true calming effects, you can be in a position that is comfortable to you without a lot of movement.
General FAQ's
How can I contact your company?
You have several options. You can contact us by mail, telephone or email. Click here for complete contact information.
If I have a question that is not Answered by your FAQ's, how can I acquire an answer?
Simply contact us, and a customer service representative will be more than happy to assist you. Click here for complete contact information.
I am very happy with your products and I want to share my story. How do I send NuYu my Testimony?
We love positive feedback from our customers! Please see our Success Stories Page which contains details on how you can share your Nuyu success!
Where do I find the Return Policy?
See Return Policy at the footer of the nuyu website.